Welcome to Aratt Clothing Shop’s FAQ page, where we’ve rounded up answers to all your burning questions about our authentic western wear. Saddle up and read on!
About Our Products
What types of western wear do you offer?
We specialize in premium cowboy apparel including rugged jeans from top brands like Wrangler, Cinch, and Ariat, stylish cowboy hats, comfortable hoodies & sweatshirts, and quality belts & buckles. We’ve got gear for men, women, and kids who love the western lifestyle.
Are your products authentic western wear?
You bet! We only partner with reputable western brands to bring you genuine cowboy apparel that’s built to last. From our Stetson jeans to our clearance cowboy hats, every item carries the true spirit of the West.
Do you offer plus sizes in your western wear?
While our selection varies by product, many of our jeans and tops come in extended sizes. Check individual product pages for specific size availability. Can’t find what you need? Give us a holler at [email protected].
Ordering & Payments
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for your convenience. All transactions are securely processed.
Is it safe to enter my credit card information on your site?
Absolutely! We use industry-standard encryption to protect your information. Your data is safer with us than a gold nugget in a bank vault.
Can I change or cancel my order after it’s placed?
We process orders faster than a mustang out the gate! If you need to make changes, contact us immediately at [email protected] and we’ll do our best to help before your order ships (usually within 1-2 business days).
Shipping & Delivery
Where do you ship to?
We deliver the western spirit worldwide, except to some Asian regions and remote areas. If you’re unsure about your location, reach out to us before ordering at [email protected].
What are my shipping options?
We offer two ways to get your gear:
- Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days after dispatch
- Free Shipping (orders over $50 via EMS): 15-25 business days after dispatch
How can I track my order?
Once your order ships, we’ll send you a tracking number via email so you can follow your package’s journey from our New York headquarters to your doorstep.
Returns & Exchanges
What’s your return policy?
Not completely satisfied? No problem, partner. You’ve got 15 days from delivery to initiate a return, as long as items are in original condition (tags attached, unworn, unwashed). We can’t accept worn items unless they’re defective.
How do I start a return?
Reach out to our customer service team at [email protected] with your order number and what you’d like to return. We’ll guide you through the process smoother than a line dance.
When will I get my refund?
Once we receive your return, we’ll process your refund within 5-7 business days. The refund will go back to your original payment method.
Account & Customer Service
How do I contact customer service?
Our friendly team is always ready to help at [email protected]. We aim to respond faster than a quick draw!
Do I need an account to place an order?
Nope! You can check out as a guest, but creating an account lets you track orders and makes future purchases quicker than a rodeo clap.
I forgot my password. What should I do?
Click “Forgot Password” on the login page, and we’ll send you instructions to reset it. If you’re still having trouble, our customer service team can lasso that problem for you.
Didn’t find the answer you were looking for? Don’t hesitate to reach out to us at [email protected]. We’re here to make your Aratt Clothing Shop experience as smooth as a well-worn leather saddle!